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Refund and Cancellations Policy

Right of Withdrawal

You have the right to withdraw within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day:

  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products;
  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product (in the case of a contract relating to multiple Products ordered by the consumer in one order and delivered separately);
  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first Products (for subscriptions). Is you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Seller may withhold reimbursement until Seller has received the Products back or you have supplied

To exercise the right of withdrawal, you must inform our support team of your decision to withdraw by an unequivocal statement (e.g. a letter sent by post, fax or e-mail) to the following contact details:

Scalefast SAS, a French company having its registered office at 1 Rue Jacqueline et Roland de Pury, 69002 Lyon, France [R.C.S. LYON 491 158 762]. Intra-community VAT number: FR 29 491 158 762.

E-mail: .

We recommend sending an email specifying 'WITHDRAWAL OF PRODUCT ORDER' as the reason and to follow the returns procedure provided by the support team.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw, Seller shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Seller), without undue delay and in any event not later than 14 days from the day on which Seller is informed about your decision to withdraw. Seller will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Seller may withhold reimbursement until Seller has received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

You shall send back the Products or hand them over to us or at our registered office Scalefast SAS at 1 Rue Jacqueline et Roland de Pury, 69002 Lyon, France, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to Seller. The deadline is met if you send back the Products before the period of 14 days has expired. You will have to bear the direct cost of returning the Products.

At Seller’s discretion, a refund may be issued without requiring a return. In this situation, the Seller does not take title to the refunded item.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. HOWEVER, IT IS SPECIFIED THAT THE RIGHT OF WITHDRAWAL MAY NOT BE EXERCISED IN RESPECT OF PRODUCTS, WHICH HAVE BEEN UNSEALED BY THE CONSUMER AFTER DELIVERY, AND PRODUCTS, WHICH CANNOT BE RETURNED FOR REASONS OF HYGIENE OR HEALTH PROTECTION.

IF THE MERCHANDISE IS A DIGITAL SOFTWARE/VIDEO GAME, ORIGINAL SOUNDTRACK (OST) OR ANY OTHER DIGITAL PRODUCT, AND YOU HAVE DOWNLOADED IT, YOU ARE NO LONGER ENTITLED TO THIS RIGHT TO RETURN.

Wrong or Faulty Product

Seller is liable for defects in the conformity of the Products under the conditions of article L.217-4 and seq. of the French Consumer Code and for hidden defects of the Products under the conditions provided for in articles 1641 and seq. of the French Civil Code.

When you act under the legal guarantee of conformity, you :

  • benefit from a period of two years as from the delivery of the Products to act;
  • can choose between repairing or replacing the Products, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code;
  • are exempted from having to provide proof of the existence of the lack of conformity of the Products during the two years following their delivery.

The legal guarantee of conformity applies independently of any commercial warranty that may have been granted.

You may also decide to implement the guarantee against hidden defects within the meaning of Article 1641 of the French Civil Code and, in this case, you may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code.

If the order is wrong or the Product is faulty, the Customer must first notify the support team that they are willing to return it within 72 hours of delivery with the subject-line: FAULTY PRODUCT. The Customer must also provide additional information to explain what is wrong with the Product. In order to return their faulty Product, the Customer must follow the returns procedure provided by the support team.

The Product will be received by the Merchant or the logistics service provider and tested by experts. All returns on the grounds of a fault will be submitted for verification.

In the case the fault is confirmed, the Customer may ask for an exchange or a refund. Product exchange will only be possible within the limit of available stock. If the Product is no longer available, a refund will be granted. The reasonable delivery cost of returning a faulty Product, will be reimbursed only if it has been verified to be faulty by the Seller.

Return Procedure

Please refer to the online document available on the Website to get information about our policy regarding returns and the return procedure.

I have a question that is not addressed on this page

Please check our FAQs page. If your question is still not addressed, please contact us here.


Model Withdrawal/Cancellation Form

(complete and return this form only if You wish to withdraw from the Contract)

E-mail:

To Scalefast SAS, 1 Rue Jacqueline et Roland de Pury, 69002 Lyon, France [R.C.S. LYON 491 158 762]. Intra-community VAT number: FR 29 491 158 762.


I/We(1) hereby give notice that I/We(1) withdraw from my/our(1) contract of sale of the following goods(1)/for the provision of the following service(1),

Ordered on(1)/received on(1),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(1) Delete as appropriate

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